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Reason for contact(Required)

Note:- We would be grateful if you could share any feedback/suggestions, As we are third-party sellers so your cooperation is very important to us, we always try to provide the best service, We take feedback seriously and try to implement it As soon as possible, If We like your feedback and got valuable suggestions then we may reward you with great discount and credit features.

Note:- I request you to check our FAQ page where we have mentioned all the frequent questions asked If you don’t find answers to your questions then kindly let us know we would happy to help you!

Related issue with(Required)

Please always request from the product page using "Request for update" button if you need fast update because that directly goes to our concern team and they try to update ASAP. We take all the requests seriously so don’t think we ignore if you request from the product page, but we don’t reply for the update if you need update notification on your email then you can "follow for update" that shows on the product page,

Usually we don’t provide update on this ticket system, but if you have already requested for update and the product has not been been updated(for 72 hours) yet then you can proceed for the request from here, We will check with our concerns team why it was not updated and try to update it shortly.

We always try to keep updated all the products but it is not possible to update on the real time to check our update terms please. Sometime it takes time we are continuously improving our services. Your cooperation is very important to us. 😊

As by the nature of our repository, we do not give out with any support or technical support for themes, plugins, or WooCommerce extensions. If you are in search of any premium support, then we charge $ 15 per hour. We will solve all kinds of problems. The balance is somehow refundable if we can not solve your problem.

Accepting Premium support terms(Required)

Yes, I understand the nature of business and paid support terms i would like to proceed

Order number(Required)

Please Enter name of the product(Required)

Price(Required)

Total

Agreeing update terms(Required)

Yes, I have read the above text and terms I understand the nature of the service, and I would like to request you update this product ASAP.

Please Enter Name of the product(Required)

New version number(Required)

We are happy to provide older versions I understand sometimes the latest version does not compatible with the rest of the other plugins and themes or WordPress so we want to downgrade it. Please check the available version on the product page and fill in the version details we will share the files manually. Sorry for the inconvenience, you are not allowed to download directly as there is some issue with the older version so we will share you manually. Thanks for your cooperation and understanding!

Yes, I Would like to request a older version

Yes, I agree with your terms of Use.

Please enter full name of the product(Required)

Add Older versions(Required)

Please Type the older version number that you want.

Consent(Required)

I agree to the Refund Policy.

We are leading the way by offering a 7-day money-back guarantee.

Unlike most free GPL websites, We believe in customer satisfaction. That is why we are willing to give you a full refund in case our products don’t work and if we are unable to resolve your problem. We will process your request for a refund and credit the amount back to your account as soon as possible.

Refund Process

When you make the cancellation request for the membership, we review it and forward it to the concerned bank for further processing.

The money will be credited back to your account as per the bank’s schedule.

Generally, it can take between 7 to 10 days for the refund to take place.

If you don’t get a refund in this timeline, you can reach out to us for further assistance. We’ll guide you through the refund process and answer all your queries and concerns regarding the process.

Terms & Conditions for the Refund

No Refund for the Super One Membership Plan – We don’t provide a refund for the Super One plan. So, even if you claim within 7 days, you won’t be able to apply for a refund. The refund policy applies to all the membership plans except this one.

No Refund for Bitcoin Purchases – If you have purchased the plan with Bitcoin, you won’t get a refund for it. The refund works for non-crypto currencies as the request is processed by your respective bank.

No Refund for Future Updates – If you download a product and it works fine for you, then you probably won’t need a refund. But if the same product gets updated and stops working for you, then you won’t get a refund for it. Please read the Update terms and conditions to learn more about this. Due to the nature of Service, we don’t claim but we always try to keep updating all the products ASAP.

Support on Request – We offer our support services on request. Since we don’t own the original products, we don’t handle the support for them and there will be no refund in this scenario. Being a 3^rd party seller, we don’t provide support unless you request it.

Plugin Support – If you are having issues with a plugin and you are not willing to share access to check and resolve the issue, then it is going to make you ineligible for the refund. We need to check the server and optimize it to meet the installation requirements of the downloaded product. Also, you can visit the plugin developer’s website to see any specific server requirements or settings that you might need to change to make the plugin work.

Reselling is Not Allowed – You can share the products you download from our platform with a friend or a client, but you can’t resell them. If you are found to be guilty of reselling the product, then we will suspend your account without notification. Also, no refund or reply will be given to you in this case.

Super One Membership Plan – If you want to resell the products downloaded from our website, you’d need to subscribe to the Super One Membership Plan. With this plan, you will get a dedicated Account Manager that will help you set up your business.

After purchasing the product or membership, if you changed your mind then no refund will be provided.

If you don’t have the technical knowledge or skills to use the product then no refund will be provided.

Due to the nature of the Service we have the authority to remove any products from our site if we remove then you can’t download the product and no refund will be provided for that however hardly we see such a case but if it happens then we will take care of your need and act accordingly or if there are any alternative products then we will try to replace free hope you understand the nature of Service and help accordingly.

We don’t provide the license key we have already mentioned in our terms we won’t refund you if you ask for the License key. As We provide GPL products so it is not required.

If you purchase by mistake then no refund will be provided even if you haven’t downloaded any products as we are third-party sellers accosted with many services once you purchase you have full access to our site as well as security concerns and bad behavior or report against your purchase, also we don’t have any control over the products due to GPL License.

The whole idea behind our refund policy is to garner feelings of trust from our clients. If you have any questions regarding the refund policy, you can reach out to our customer care.

Accepting Refund Terms(Required)

Yes, I have read the Refund terms and terms of use, I would like request for a refund of my order.

Order number(Required)

Quick Info about our Upload Terms:-

Normally you will see that we keep uploading new products on the daily basis, But we never claim that we will upload a special product to you. You can request it, if possible, we will definitely upload it. (We respect the choice and needs of all our lovely customers. You might need different themes and plugins, so we work continuously and try to upload more products as we can reach, But we do not guarantee that we will upload 100% to a specific product you have requested.) Since those who request us to upload the product, we are checking that product how many people will be benefited from this product and whether the product is under GPL license or not. Since we only select the GPL license product on our website, it can be freely used by everyone without any interruption. Even how old the product is. How many people like that product? Review, Author's history, and quality check, etc.

I have a request for new products(Required)

Yes, I understand the terms and nature of business, Please have a look if you can provide this product.

Name of the product(Required)

Please Enter link of the product(Author's sales page link)(Required)

Select the type of products you are having issue with installation(Required)

Before you proceed I want you to follow this documentation:-

– Theme installation guidance – Click here

* Most common known error about the theme:-

-The theme is missing the style.css stylesheet error – Click here

-Recommended – Additional Errors? Please follow it – Click here

Before you proceed I want you to follow this documentation:-

– Plugins installation guidance – Click here

* Most common known error about the Plugins:-

-The package could not be installed. No valid plugins were found- Click here

-Recommended – Additional Errors? Please follow it – Click here

How to Use Template Kits full tutorial:– Click here

Install and Activate the “Envato Elements” plugin from Plugins > Add New in WordPress

Download your kit file and Do not unzip

Go to Elements > Installed Kits and click the Upload Template Kit button. You may also import automatically by clicking Connect Account to link your Elements subscription, then import under Elements > Template Kits.

Check for the orange banner at the top and click Install Requirements to load any plugins the kit uses

Click Import on the Global Kit Styles first

Click Import on one template at a time. These are stored in Elementor under Templates > Saved Templates.

Go to Pages and create a new page and click Edit with Elementor

Click the gear icon at the lower-left of the builder to view page settings and choose Elementor Full Width and hide the page title

Click the gray folder icon to access the My Templates tab and then Import the page you’d like to customize.

If you have Elementor Pro, headers and footers may be customized under Theme Builder.

———————————-

Common Errors about templates kit and solution:-

Elementor Template Kits: PHP Zip Extension not loaded or "Please upload a valid Template Kit zip file" – Click Here

Envato Elements Template Kits – Imported template doesn't look like the demo – Click Here

Envato Elements Template Kits – Troubleshooting Common Import Problems – Click Here

Still need installation Support ?(Required)

Yes, I have checked the documentation and understood but still not working so I need further help.

What is the name of the product ?(Required)

What theme or plugin is your question about?(Required)

Have you read the documentation?(Required)

I confirm that I have read and reviewed the documentation

Product documentation is usually found inside the archive that you downloaded from our website. Online documentation can also be found on the developer’s official website.

Your version of PHP(Required)

I confirm that I have configured PHP in accordance with the requirements(Required)

I confirm that I have configured PHP in accordance with the requirements

✅ IMPORTANT. The following PHP settings must be installed on your server:
_{max_execution_time = 600}
_{max_input_vars = 5000}
_{memory_limit = 512M}
_{post_max_size = 128M}
_{upload_max_filesize = 512M}

Subject(Required)

Note – Please describe your problem in as much detail as possible so that we can start solving it right away, rather than wasting your time with follow-up questions. If the product does not work, please do not write "The product does not work", but describe in detail which features do not work or do not work as you expect. Please also attach links to screenshots of the problem, this is IMPORTANT and will help solve your problem much faster. Use https://prntscr.com or a similar service to upload screenshots

Note – Please give me some details about your problems so that we can understand better and provide you the solutions:-

Note – Please explain why you want a refund? Where is the issue, If the product is not working then please create a ticket and choose technical support we will check and resolve the issue…

Messages

Files

Upload screenshots if there is showing any error.

Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 10 MB, Max. files: 3.

Agreeing to the support policy(Required)

Support requests are handled on weekdays from 9:00 to 18:00 (UTC +5:30 IST) in the order they are received. Please note, we respond to requests, usually within 1-2 working days.

I confirm that I agree with the support policy

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Email(Required)

Category(Required)

Priority(Required)

❗️IMPORTANT. Your server’s PHP version must be strictly 7.2 or 7.4. Other versions of PHP are not compatible with most products and can cause technical problems. Although the WordPress community recommends PHP version 8.0, you should use version 7.2 or 7.4 to ensure no incompatibilities. Change your PHP version to a compatible version.

✅ IMPORTANT. The following PHP settings must be installed on your server:max_execution_time = 600max_input_vars = 5000memory_limit = 512Mpost_max_size = 128Mupload_max_filesize = 512M

✅ IMPORTANT. The following PHP settings must be installed on your server:
_{max_execution_time = 600}
_{max_input_vars = 5000}
_{memory_limit = 512M}
_{post_max_size = 128M}
_{upload_max_filesize = 512M}