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Toll Free +44 (203)239-3302
Address Unit 7, Arlington Business Park Road London NW92 1WY
Email [email protected]
Working hours Open Monday to Saturday From 07:00 AM to 18:00 PM
Fax +44 (0) 1801 333 712
Please always request from the product page using "Request for update" button if you need fast update because that directly goes to our concern team and they try to update ASAP. We take all the requests seriously so don’t think we ignore if you request from the product page, but we don’t reply for the update if you need update notification on your email then you can "follow for update" that shows on the product page, Usually we don’t provide update on this ticket system, but if you have already requested for update and the product has not been been updated(for 72 hours) yet then you can proceed for the request from here, We will check with our concerns team why it was not updated and try to update it shortly. We always try to keep updated all the products but it is not possible to update on the real time to check our update terms please. Sometime it takes time we are continuously improving our services. Your cooperation is very important to us. 😊
As by the nature of our repository, we do not give out with any support or technical support for themes, plugins, or WooCommerce extensions. If you are in search of any premium support, then we charge $ 15 per hour. We will solve all kinds of problems. The balance is somehow refundable if we can not solve your problem.
We are happy to provide older versions I understand sometimes the latest version does not compatible with the rest of the other plugins and themes or WordPress so we want to downgrade it. Please check the available version on the product page and fill in the version details we will share the files manually. Sorry for the inconvenience, you are not allowed to download directly as there is some issue with the older version so we will share you manually. Thanks for your cooperation and understanding!
We are leading the way by offering a 7-day money-back guarantee.
Unlike most free GPL websites, We believe in customer satisfaction. That is why we are willing to give you a full refund in case our products don’t work and if we are unable to resolve your problem. We will process your request for a refund and credit the amount back to your account as soon as possible.
Refund Process
If you don’t get a refund in this timeline, you can reach out to us for further assistance. We’ll guide you through the refund process and answer all your queries and concerns regarding the process.
Terms & Conditions for the Refund
The whole idea behind our refund policy is to garner feelings of trust from our clients. If you have any questions regarding the refund policy, you can reach out to our customer care.
Quick Info about our Upload Terms:-
Normally you will see that we keep uploading new products on the daily basis, But we never claim that we will upload a special product to you. You can request it, if possible, we will definitely upload it. (We respect the choice and needs of all our lovely customers. You might need different themes and plugins, so we work continuously and try to upload more products as we can reach, But we do not guarantee that we will upload 100% to a specific product you have requested.) Since those who request us to upload the product, we are checking that product how many people will be benefited from this product and whether the product is under GPL license or not. Since we only select the GPL license product on our website, it can be freely used by everyone without any interruption. Even how old the product is. How many people like that product? Review, Author's history, and quality check, etc.
Before you proceed I want you to follow this documentation:-
- Theme installation guidance - Click here
* Most common known error about the theme:-
-The theme is missing the style.css stylesheet error - Click here
-Recommended - Additional Errors? Please follow it - Click here
- Plugins installation guidance - Click here
* Most common known error about the Plugins:-
-The package could not be installed. No valid plugins were found- Click here
How to Use Template Kits full tutorial:- Click here
Install and Activate the “Envato Elements” plugin from Plugins > Add New in WordPress
Download your kit file and Do not unzip
Go to Elements > Installed Kits and click the Upload Template Kit button. You may also import automatically by clicking Connect Account to link your Elements subscription, then import under Elements > Template Kits.
Check for the orange banner at the top and click Install Requirements to load any plugins the kit uses
Click Import on the Global Kit Styles first
Click Import on one template at a time. These are stored in Elementor under Templates > Saved Templates.
Go to Pages and create a new page and click Edit with Elementor
Click the gear icon at the lower-left of the builder to view page settings and choose Elementor Full Width and hide the page title
Click the gray folder icon to access the My Templates tab and then Import the page you’d like to customize.
If you have Elementor Pro, headers and footers may be customized under Theme Builder.
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Common Errors about templates kit and solution:-
Elementor Template Kits: PHP Zip Extension not loaded or "Please upload a valid Template Kit zip file" - Click Here
Envato Elements Template Kits - Imported template doesn't look like the demo - Click Here
Envato Elements Template Kits - Troubleshooting Common Import Problems - Click Here
❗️IMPORTANT. Your server's PHP version must be strictly 7.2 or 7.4. Other versions of PHP are not compatible with most products and can cause technical problems. Although the WordPress community recommends PHP version 8.0, you should use version 7.2 or 7.4 to ensure no incompatibilities. Change your PHP version to a compatible version.
